Shipping Policy 

Welcome to The Figaro Shop Ltd]! We aim to provide a seamless and transparent shopping experience. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner. 

1. General Shipping Information 

We ship to various locations, both domestically and internationally. The shipping options, costs, and estimated delivery times vary depending on your location and the items purchased. 

• Domestic Shipping: We offer standard and expedited shipping options across the UK.
• International Shipping: We ship to all international destinations excluding Russia, Belarus, Moldova Ukraine.

2. Processing Time 

Orders are typically processed within [1-3] business days, excluding weekends and holidays. During peak periods, processing times may be extended, but we will communicate any delays. 

3. Shipping Rates 

Shipping costs depend on the selected shipping method, delivery destination, and the total weight of the order. Rates are calculated at checkout and may vary based on promotional discounts, offers, or other applicable conditions. 

4. Estimated Delivery Times 

Estimated delivery times are based on the shipping method chosen: 

• Standard Shipping: [2-3] business days (domestic), [3-21] business days (international) 
• Expedited Shipping: [1-3] business days (domestic), [3-7] business days (international) 

Note: Delivery times are estimates and may be subject to unexpected delays beyond our control, such as customs clearance for international orders or carrier issues.

5. Tracking Information 

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s status and estimated delivery date. 

6. Customs, Duties, and Taxes 

For international orders, customs fees, import duties, and local taxes may apply depending on the destination country. These charges are the customer’s responsibility. Please check with your local customs office for more information on possible charges. 

7. Shipping Restrictions 

• We do not ship to P.O. Boxes, military addresses (APO/FPO/DPO) using courier shipping services, or restricted regions.
  ● Certain items may be restricted from shipping due to country-specific regulations or carrier limitations. 

8. Failed Delivery or Returned Packages 

In the event of failed delivery attempts, incorrect address information, or unclaimed packages, orders may be returned to us. We will notify you if this happens and arrange for reshipment, which may incur additional shipping fees. 

9. Lost or Damaged Packages 

If your package is lost or damaged in transit, please contact us immediately at sales@thefigaroshop.co.uk .+44 (0)1235 812511. We will work with the carrier to investigate the issue and resolve it as quickly as possible. 

10. Shipping Policy Updates 

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page. 

Contact Us For any questions or concerns regarding our shipping policy, please reach out to our customer service team at sales@thefigaroshop.co.uk. We’re here to help!

Klarna Payment Terms & Conditions

At The Figaro Shop, we’re pleased to offer Klarna as a payment option to make your purchase more convenient. Please note the following terms and conditions apply when choosing Klarna at checkout:

1. Minimum Order Value
   Klarna payment options are only available on orders with a total value of £299.99 or more (excluding VAT and shipping). Orders below this amount are not eligible for Klarna payments.
2. Discounts & Promotions
   Klarna cannot be used in conjunction with any coupons, promotional offers, or discount codes. If you wish to apply a discount code, please choose an alternative payment method at checkout.
3. Availability
   Klarna payment options are only available to customers with a billing and shipping address within the United Kingdom. Klarna is not currently available for customers outside the UK.
4. Eligibility
   Klarna payments are subject to Klarna’s own eligibility checks and approval process. The Figaro Shop has no influence over Klarna’s approval decision.
5. Payment Responsibility
   Once your order is confirmed, payment terms, schedules, and any associated fees are managed directly between you and Klarna. Please review Klarna’s terms and privacy policy before completing your purchase.
6. Order Adjustments
   If any changes are made to your order that result in the total falling below the minimum threshold, Klarna payment may no longer be available, and an alternative payment method will be required.
7. Contact & Support
   • For questions about Klarna payments or your Klarna account, please contact Klarna Customer Service at www.klarna.com/uk.
   • For queries about your order or product, please contact The Figaro Shop directly at sales@thefigaroshop.co.uk

 

Return and Refund Policy 

At The Figaro Shop Ltd, customer satisfaction is our priority. We aim to make returns and refunds as straightforward as possible, while complying with Google Shopping Ads policies. Please review our return and refund policy below to understand your rights and the process for returning items. 

1. Eligibility for Returns 

We accept returns for items purchased from The Figaro Shop Ltd under the following conditions: 

• Return Window: Items can be returned within [14] days of the delivery date.
  ● Condition of Items: Returned products must be in their original, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or altered are not eligible for returns. 
• Non-Returnable Items: Certain items may be excluded from return due to hygiene reasons, personalization, or other restrictions. These include any electronic items and bespoke built to order items. 

• Used Parts are sold with a 30 day warranty and are sold as used and tested where appropriate, used chrome and trim parts are sold on a sold as seen basis. We will do our best to fully describe any issues and will usually photograph any defects prior to dispatch.
  New parts come with a 1 year warranty against manufacturing defects, the warranty lies with the manufacturer and they reserve the right to refuse exchange if the part has been incorrectly installed or damaged due to negligence. If you have any issues please contact us.
• Where a part is supplied for fitting off site Warranty Claims are only permitted on parts and under no circumstance will any payment or goodwill be given to compensate labour or associated costs.

2. Return Process 

To initiate a return, follow these steps: 

1. Contact Us: Email our customer service team at sales@thefigaroshop.co.uk with your order number and reason for return. 
2. Receive Return Authorization: We will provide a Return Authorization Number (RAN) and instructions on how to return your item(s). 
3. Ship the Item: Securely package the item and send it back using the instructions provided. Include the Return Authorization Number with your shipment. 

3. Return Shipping Costs 

• Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for the return shipping costs. 

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following conditions: 

• Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, a store credit may be issued. 
• Processing Time: Refunds are typically processed within [5-7] business days after we receive the returned item. You will receive an email notification when the refund has been processed. 
• Partial Refunds: In cases where items are returned in a condition not suitable for resale (e.g., damaged or missing parts), a partial refund may be issued. 

5. Exchanges 

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order. 

6. Defective or Incorrect Items 

If you receive a defective or incorrect item, please contact our customer service team within [14] days of delivery. We will arrange a replacement or refund and cover the return shipping costs. 

7. Late or Missing Refunds 

If you haven’t received a refund after the specified processing time: 

1. Check Your Bank Account: Sometimes refunds take time to be officially posted
   .
   2. Contact Your Bank or Credit Card Company: There may be a delay before the refund is posted to your account.
2. Contact Us: If you have completed the above steps and still haven’t received your refund, please reach out to our customer service team at [Your Support Email]. 
3. Return and Refund Policy Updates 

We may update this policy from time to time to comply with Google Shopping Ads requirements or to improve our customer service. Any updates will be posted on this page.

Contact Us For any questions or assistance regarding returns and refunds, please contact our customer support team at sales@thefigaroshop.co.uk. We’re here to help!

Return Address (once RAN received)

The Figaro Shop
Rich’s Sidings
Broadway
Didcot
OX11 8AG
England 
UK