The Figaro Shop is the world’s leading specialist Nissan Figaro garage and are now looking to hire an experienced workshop manager with a proven background in the automotive sector. Working with a friendly and dedicated team, the exciting role details are as follows:
Reporting directly to the Business Manager, you will be responsible for managing the workshop and supervising the output of a team of vehicle technicians as well as maintaining workshop targets.
Clear internal communications amongst department peers are paramount to aid the successful flow of work between other key inter-departments within the business including our Bodyshop and Parts Sales.
Planning, reporting and monitoring work levels in order to maximise the workshops output is key within this role, this includes but is not limited to maintaining the ability to identify up-selling opportunities, monitoring quality of workmanship and quality controlling of vehicles.
Sales
Through use of the dealer management system, our evaluation program and account work, carefully manage day to day and long-term opportunities to increase workflow through the workshop and maximise space and vehicle technician ability.
Maintain a mature and professional upsell opportunity through customer services and technician reports to ensure an effective flow of work. Where possible, recognise new customer account potential to increase sales.
People
Accountable for the day to day running of the workshop ensuring that each technician is working to the standard and efficiency required. Hold daily workflow meetings with the workshop team to ensure they are fully informed and understand the requirement for each customer vehicle.
Lead the technician team, supporting team 1:1’s, manage all aspects of the departments team, including recruitment and people reporting with the support of human resources.
Customers
Lead on all Mechanical requirements, helping and supporting each customer enquiry. Where required include the support of inter-department managerial knowledge to provide a professional and courteous service to existing and future customers. Build rapport and maintain trust throughout any customer communication touch point.
Be the face of our brands, maximising the customers experience.
KPI
As a daily practice, track and manage an internal CRM system, reporting all bookings and estimates.
Methodically, invoice and check off customer jobs through the DMS system and excel documents, compiling weekly, monthly and quarterly KPIs to present back to the management team.
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Knowledge, Skills, Experience and qualifications
- Strong organisational and prioritisation skills
- Ability to take initiative and ownership of issues with a can-do attitude
- Ability to multi-task and at times doing so under pressure
- Full valid UK driving licence
- A track record of success in delivering against targets
- Ability to lead and manage a team of people
- Strong customer experience and ability to maximise on potential up-selling opportunity
- Strong attention to detail
Job Type: Full-time
Salary: £33 – 36,000 per year
Benefits:
- Company events
- Company pension
- Employee discount
Schedule:
- Holidays
- Monday to Friday 7.30am – 17.15pm
- Weekend availability – Every other Saturday
Supplemental pay types:
- Performance bonus